I. General terms of the Commercial Conditions, Definitions
1.1 General terms of the Commercial Conditions
1.1.1 The Commercial Conditions for the use of a payment account within Cashila OOD s.r.o. (hereinafter referred to as the “Commercial Conditions”) regulate the mutual rights and obligations of the payment service provider, the company Cashila OOD s.r.o., registration number 03621111, legal address: Jaselska 10, 602 00 Brno, Czech Republic (hereinafter referred to as the Cashila System) and the Clients using payment services provided by the Cashila System (hereinafter referred to as the “Сlient Account”).
1.1.2 By accepting and agreeing with General Terms and Conditions the Client accepts the contract and the establishment of the Client’s Account (the "Agreement").
1.1.3 The Commercial Conditions determine in more detail the content of the Contract in accordance with the provisions of §1751 Law № 89/2012, the Commercial Code of the Czech Republic, as amended, and regulate, in particular, the mutual rights and obligations of the contracting parties.
1.1.4 The Contracting Parties undertake to sign the Contract and state that, at the time of the Contract, they know the current Commercial Conditions and that they express their unconditional agreement to the content of these conditions. The Contracting Parties undertake to be guided in the wording of the Commercial Conditions, which are up-to-date at the time of the signing of the Contract. The text of the Commercial Conditions is published on the Internet, at the website www.cashila.com. The printed version of the Commercial Conditions is available at the location of the company Cashila OOD s.r.o.
1.2.1 The "Provider" is the company Cashila OOD s.r.o., IN 03621111, legal address Jaselska 10, 602 00 Brno, Czech Republic, which was registered in the Register of the Small Scale Payment Service Providers of the Czech National Bank, and is the operator of the Cashila payment system. The Cashila Payment System, hereinafter referred to as "Cashila", as well as the "System". Access to the System and the client account is by means of a computer interface (hereinafter referred to as the "web interface").
1.2.2 The "Сlient Account" is a payment account for the acceptance and management of fiat money and Bitcoin and is used to provide payment services according to the provisions of §3 Law № 284/2009, the Code on payments.
1.2.3 The "Recipient" is a legal entity or individual who receives payments for goods and services, as well as other money transfers ongoing through the client’s account (hereinafter referred to only as "Payments"). The payments relate to invoices or other payment orders received from the Clients.
1.2.4 The "Client" is a person or legal entity who, based on the Сontract with the Provider, uses the Client Account when making payments to the Recipients.
1.2.5 The "Bitcoin transaction" means the exchange of virtual money Bitcoins to other currency and its further use for the settlement of invoices and other payment orders. Reverse exchange of Bitcoins from the Cashila System to the Client is not allowed.
1.2.6 The "Cancellation of a client account" is the settlement of liabilities and claims between the Client and the Provider in accordance with all requirements and obligations arising under and in connection with the use of this account, in the manner set out in the Commercial Conditions.
1.2.7 The "Payment" means any transaction that Client wishes to perform by means of a client account, and which is carried out under the conditions stated below.
II. Payments made through the customer account
2.1 The Provider has the right to manage the client's account only in accordance with and pursuant to the Holder guidelines, as well as under the Contract and the Commercial conditions. The Client has the right to use the client’s account only in accordance with contracts, commercial conditions and principles specified on the Internet on the web-site www.cashila.com
2.2 The Client has the right to demand, via the Provider, to carry out the client account transactions, which are described in the Commercial Conditions or on the website www.cashila.com, primarily the settlement of invoices and other payment orders. Payments can be made only in the manner specified in the Commercial Conditions or on the relevant website.
2.3 If the Client requires a transaction, the amount of which is higher than the balance on the client account, the Provider will refuse to comply with this requirement and inform the Client of such refusal or appeal to the Client to top up his account.
2.4 If the Client requires a Bitcoin transaction, which has not been approved by the Cashila System, the Provider will refuse to comply with this requirement and inform the Client of such refusal.
2.5 The Cashila System may not approve any payment transaction or Bitcoin transaction it finds suspicious or breaking the rules stated by the Provider.
2.6 The Cashila System provides the most streamlined process of acquisition, implementation and performance of certain transactions in the system. The Client has the right to use the Cashila System only for payment services specified in §3 Law № 284/2009, the Code on payments and only for fully transparent and legal purposes.
III. Opening and using a payment account in the Cashila System
3.1 The Client's registration and payment order is made through the website www.cashila.com, or through the websites of business partners. The Client enters relevant data required by the Cashila system, such as: name, address, government issued documents, proof of address. After the proper completion of registration, the Cashila System launches the verification process. The Client receives notification of successful registration by email.
3.2 The registration may not be needed if the amount of payment does not exceed 1000 Euro. In this case anonymous registration and payment is possible. Anonymous registration allows the user to make a single payment, which means payment from one user corresponds to one invoice. Repeat payment orders from the same bank account and/or from the same IP address can be regarded as regular payments. The system may notify the Client about the regularity of his payment orders and the necessity register with the Cashila System.
3.3 All information pertaining to registration, including a registration form and detailed instructions on the use of the services is available at www.cashila.com and on business partners’ web sites. The registration form as well as the entire system is properly protected from unwanted interference by third parties.
3.4 The Provider has the right to dispose of the data provided by the Client only in a manner that complies with the relevant provisions of Act № 101/2000 on the Protection of Personal Data and on Amendments to Certain Laws, as amended. The Client provides such data, thus expressing his consent to their treatment in such amounts and for such purpose, which correspond to the generally binding legal regulations.
3.5 The Provider will send to the Client by email to the address specified by the Client in the registration form, proof of registration, as well as other instructions and a description of services.
3.6 The Provider may apply to the Client with the requirement to amend or supplement the information specified at the time of registration. The Client may also apply to the Provider to amend or supplement the information specified at the time of registration, and will deliver the new Client information..
3.7 The Provider shall not be liable for any losses incurred by the Client as a result of using his data for access by third parties. In case of loss, theft or possible misuse of any data, the Client must apply to the Provider by email or contact form, demanding the cancellation of the existing access data access and must provide new data to access his client account. The Provider will execute the cancellation of the access data without any undue delay.
3.8 Having ordered a transaction on the site, the Client gives the Provider the order to fulfil the order. The Cashila System informs the Client of the receipt of application by sending a message to the Client by email, or through the website interface.
3.9 The Cashila System will check every Bitcoin transaction. The Client receives confirmation of transaction and information about payment service performance.
3.10 If at the time of receipt of payment, it is not possible to process the payment, the Client receives a message in electronic form, sent to his email address, or via the web interface. When payment becomes possible, the Client receives a message in electronic form, then the Client will be given 15 minutes to carry out the payment. If the payment is not performed, the payment order will be automatically cancelled. If the Client fails to make payment within 15 minutes, then he must perform the whole payment order again.
3.11 After the subject amount from the Bitcoin transaction comes into the Cashila System, the system performs the transaction from the Client’s account according to the payment order. If for some reason the transfer cannot be carried out, the transaction is repeated as many times as necessary for the transfer to be successfully completed. The Client has the right to cancel an incomplete payment, as well as check the status of the payment at any time through his Client’s account after logging in to the Cashila System.
3.12 The payment is completed at the time of the transfer of the amount from the System to the Recipient’s account according to payment order of the Client.
3.13 Payments, payment orders and other transactions are accepted only through the interface of the website and are fixed by the software and hardware tools of the website.
3.14 In case of the return of funds, commission fees are deducted from the funds which have been transferred to the Client’s account. In case of cancellation of payment caused by a technical mistake or other malfunction of the Provider, the commission fees are not deducted from the funds in the client account.
3.15 The Cashila System shall have the right to refuse to provide the payment service, indicating the reasons for such refusal.
IV. Duties and responsibilities of the Provider
4.1 The Provider will send the data and further instruction for access to the Client’s account to the email address specified during the Client’s registration.
4.2 In the event of disputes with the Client, the Provider is obliged to prove that the transaction which is the subject of the dispute was not influenced by technical or other failure.
4.3 The Provider will provide the Client with the possibility to check at any time the transactions and the balance of the amount stored on his Client’s account, through access to the Client account.
4.4 The Provider is responsible for the lost part of the money, stored or transferred from the Client’s account, as well as for the erroneous implementation of the Client’s transaction, where such loss or faulty implementation of the transaction are the result of a malfunction of the Cashila System, instrument or other device, and the malfunction was not caused by the provable conscious or unconscious actions of the Client. However, the Provider shall not be liable for any loss suffered by the Client as a result of loss of System access data provided to the Client, or for any damages resulting from criminal acts of third parties, or due to an error on the side of the Client, which took place during the payment order.
4.5 The Provider reserves the right to block any relevant amount or the entire amount on the Client account or deactivate the Client’s account in the case that the Provider has doubts about the origin of the money or virtual money, the purpose of the transaction, unsettled payments and other concerns. Blocking the amount can be made without notice to the Client.
4.6 The Client agrees the Provider’s fee for the investigation and resolution of cases where doubts about the origin of the money or virtual money, the purpose of the transaction, unsettled payments and other concerns exist, is 490 EUR, which can be automatically deducted from the Client’s account. The Client agrees to reimburse the Provider all additional costs and expenses related to the resolution and investigation, including but not limited to: costs of legal counsel, costs of bank fees, costs of managing a deactivated account, etc.
V. Duties and responsibilities of the Client
5.1 The Client has the right to use the Client’s account only in compliance with the commercial terms and principles published on the website www.cashila.com. In particular, he must observe all regulations aimed at ensuring the security of money and financial transactions.
5.2 The Client is obliged to inform the Provider in case of loss or theft, as well as in the case of any possible misuse of the access data, without any delay, and submit a request for new access data.
VI. Recharge of funds on the Client’s account. Information on the status of funds and the operations carried out via the Client’s account
6.1 The Client has the right to recharge and deposit the amount of money on his account only before the payment service has been performed. The recharge of the Client’s account can be performed only in the way described on the website www.cashila.com.
6.2 The Provider provides the Client with the possibility to obtain information about the available balance on his account at any time, using the application or the web interface, based on the Client’s request.
6.3 The provisions of this Article shall not affect the Client’s right to request the closure of his Client’s account in the manner specified in Article VII of the Commercial Conditions.
VII. Cancellation of the Client’s account, reverse exchange of money
7.1. The Client has the right to terminate the Agreement. The period of termination is equal to 15 days counted from the first day after receiving the notice of termination. The Provider will deactivate the Client’s account at midnight on the last day of termination.
7.2 In the case that the Client hasn’t performed any activity or transactions through his Client account within one year, the Provider has the right to terminate the Agreement and close the Client’s account. The Provider shall inform the Client of the termination of the Agreement and the closure of his Client’s account. The period of termination is equal to 30 days counted from the first day of the calendar month following the date of delivery of notice of termination. The Client’s account will be closed at midnight, on the last day of termination.
7.3. During the closure of the Client account, the Provider deducts from the current account balance the amount of payments made prior to the closure of the Client account, commission fees for transferring money from the Provider's bank account to the bank account of the Client as well as the penalties for breach of the Contract according to the current price list. The Provider will transfer the final balance by any possible and chosen means.
7.4 The reverse exchange of Bitcoins can be made on the Client’s order, submitted through the electronic form or through the website www.cashila.com. In the case of reverse exchange, the Client pays to the Provider those expenses directly incurred in connection with a reverse exchange - the bank fees for the transfer of funds from the account of the Provider to the account of the Client and the difference in the exchange rate of the virtual currency published on the website www.cashila.com. The sum of these fees will be deducted from the balance on the Client’s account. The reverse exchange of Bitcoins will be made within the deadline set for reverse exchanges. The reverse exchange will be made by any appropriate and available means of transfer.
VIII. The Issuer’s expenses and remuneration
8.1 In the case of reverse exchange of Bitcoins, as well as in the case of closure of the Client’s account, the Provider is entitled to claim reimbursement of necessary expenses related to the implementation of these transactions. Here, it is the amount of commission fees withheld by the bank during the transfer of funds, penalties caused by chargebacks, refund and fraud operations and commission fee of the Cashila System.
8.2 The Provider is entitled to receive remuneration for services and penalties associated with the use of the Client’s account and the affected transactions, according to the price list, which is available at www.cashila.com. The printed version of the price list for services is available from the office of the Provider.
IX. Сlaims on affected transactions
9.1 The Client has the right to file a claim to the Provider for wrongly executed transactions within 14 days after the determination of such operations, but not later than 1 year after the erroneous transaction. The claim must be sent to the address of the Provider in written form or by electronic mail. After receipt of the claim, the Provider will perform an investigation to determine its validity. The Provider shall, within one month of receiving a written complaint, inform the Client of the results of his investigation and report his opinion regarding the claim.
9.2 In the case of fulfilment of conditions, under which the Provider is responsible for the affected erroneous transaction (Article 4 of the Commercial Conditions), the Provider must deposit the amount of money on the Client’s account which was subject to such an erroneous transaction and for which the Provider is responsible.
X. Final provisions, changes in the Commercial Conditions
10.1 The Commercial Conditions do not affect the provisions of the generally binding legal regulations governing the protection of the consumer.
10.2 The Provider reserves the right to make changes to the Commercial Conditions, and both the amended and applicable Commercial Conditions are considered in force at the time of their publication on the Internet at www.cashila.com.
10.3 The Client has the right to terminate the contract within one month from the date of published changes in the Commercial Conditions by giving written notice of termination to the Provider. If the Client does not terminate the contract, it will be assumed that he gives his unconditional consent to the changes in the Commercial Conditions.
10.4 The Provider manages the archiving of the Commercial Conditions.
XI. Resolution of Disputes
11.1 If the Client, under the Commercial Conditions, has filed a claim for faulty operation or unsuccessfully tries to obtain any other compensation from the Provider, he is entitled to apply for financial arbitrator. The financial arbitrator helps to resolve disputes that arise between the Provider and the Clients during the payment service provided under Act № 229/2002, on financial arbitration. For more detailed information about the financial arbitrator, please visit www.finarbitr.cz. The Client’s the right to apply to the competent court is not affected by the arbitration.