1 BTC = 1095.53 EUR
1 BTC = 1095.53 EUR

Got questions? We have answers.

You can find answers to commonly asked questions below.

General

What is Cashila?

Cashila enables you to securely convert your bitcoins into euros and the other way around. Execute payments to bank accounts immediately, or deposit funds for later use. We are a licensed small payment institution, authorized to execute third-party payments.

Cashila serves as an EUR wallet which lets users transfer fiat (e.g. pay bills, cash out bitcoins), receive third-party fiat or bitcoin deposits (automatically converted to euro), keep funds in the wallet or convert them to bitcoin.

You can:

  • send euro and bitcoin
  • receive euro and bitcoin
  • keep euros in EUR wallet

All that from anywhere in the world, at any time, to the following countries: Åland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxemburg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin (French part), Saint Pierre and Miquelon, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Please note: funds sent to non-euro bank accounts will be converted to the currency of the bank account at the exchange rate of the recipient bank, unless sent to a multicurrency account.

Do I have to be a resident of one of the countries mentioned above?

No. You can live anywhere in the world, except of Iran, Afghanistan, North Korea or New York State.

Can I send money to a country that doesn’t have the euro?

Yes, you can.

If you are sending money to a euro bank account in that country, euros will be transferred. The procedure is the same as within the Eurozone.

In case you are sending money to an multicurrency bank account, the money will reach the recipient but we can’t guarantee the final amount. Why? Because banks receive euros from Cashila and then exchange them into the national currency at their own exchange rate.

When can I start making payments with Cashila?

All you need is online access. Sign up and and you are good to go.

Is the 1% fee your final cost?

An additional fixed fee of €1.00 will be applied to all fiat deposits only. There is no monthly subscription or any other hidden fees whatsoever. We want Cashila to be recognised as a transparent and straightforward service.

Which exchange rate do you use?

We use the optimal current market exchange rate. It is found by comparing the top exchange providers. You can see the exact rate on the header of each page and it is the guaranteed exchange rate.

Do I get the best value for my bitcoins?

Absolutely! Every time you make a transaction with us, we search the market to get the optimal value for your bitcoins.

How can I contact you?

Send us an email at support@cashila.com. You can also contact us on Twitter or Facebook.

I want to unsubscribe from Cashila emails. What now?

Well, isn’t that a shame! You can unsubscribe directly from one of the received newsletters: each email has an Unsubscribe link in the footer. You can also unsubscribe from your Cashila account. Go to Email settings and change the preferences there. We would love to hear what is the content you would sign up for - let us know at info@cashila.com.